COMPLEMENTARY GROUND SHIPPING

Customer Care Commitment

Profashion is committed to providing industry-leading customer service. We do our best to get things right the first time however, issues may occasionally occur. By choosing to purchase our exclusive products and hairstyling tools we promise to always strive to go the extra mile.

Timeliness

If we are unable to resolve your questions or issues on the first call or email, we’ll explain the process, give you an idea of when you can expect things to be fixed, let you know how we’ll keep you up to date and commit to that timeframe.

Attitude

Our staff will interact with all customers in a courteous, engaged and pleasant manner. We have all been on the opposite end of the communication and realize that a positive first impression is foundational for an exceptional customer service experience..

Expertise

As salon professionals and product users ourselves, customer interactions help us create the best in professional hair care products. Although, we understand that hair care goes beyond just the products used to promote hair health and utilize professional styling techniques. Hair care is also about staying up to date on information about trends, product gaps and what’s going on in the general hair industry. We rely on the knowledge and feedback of our customers to share your experiences with our products.

Ownership

Our staff is well-informed regarding our products and policies and can be relied on to provide consistent and truthful information meant to foster your relationship with our products. If there’s an issue, we own it, plain and simple. Our goal is to remain focused on solutions.

Interpersonal Communication

Our goal is to ensure that you, our customer, feel heard, acknowledged, appreciated and welcome. We firmly believe in practicing clear, empathetic and fully engaging communication.