CUSTOMER CARE >> Placing Order

Placing Order

Shopping Cart

You can order all products quickly and easily at profashionhair.com

To add items to your cart, simply click on "Add to Cart" for the item you wish to buy.

To remove an item, go to your cart and select “Remove from Cart".

To change the quantity of items, go to your Cart and change the number in the box under the "Qty" column.

You must be at least 13 years of age to make an online purchase at profashionhair.com. For more information, please see our Privacy Statement.

Signing Into My Account

If you are a returning customer and have finished adding items to your shopping basket and want to check out, you will be prompted to sign in by providing your login and password.

Shipping Address

Make sure to provide precise city, state, and zip code information. Remember to spell out the city to which you are shipping the order. Many times, abbreviations, misspellings, and other typos can result in errors.

You can add, edit, or delete shipping addresses while you are in this step of the checkout process.

Shipping & Packaging

After entering the shipping address, select a shipment method for your order.

Delivery charges will be applied according to your selection. Refer to Shipping & Handling.

To select gift packaging options or to add a personalized gift message on the packing slip, click “EDIT” in the Shipping Options during Checkout.

Prices are NOT included in the packing slip for gift orders.

Payment Information

Multiple credit cards may be stored in your Profashion account to use for your online purchase on profashionhair.com.

During the checkout process, you can add, edit or delete your information as well as select one credit card for the payment of your order.

eGift Certificates may be used towards the purchase of your online order. Any unused balance will remain and can be used toward a future purchase.

If you have a promotional offer code, you can enter the code at this time. The promotional offer terms will appear automatically into your shopping basket at the Order Confirmation page.

Promotional offer codes cannot be combined or redeemed for cash or credit.

Order Confirmation

If you have placed an order online, you can view information on your order within the My Account section of the site. If you do not see your order displayed in this section, then it was not successfully placed, and you must return to your cart and complete the Checkout process again.

Do you offer Profashion gift cards?

Yes! To purchase gift cards please go here.

Do you have a catalog?

Yes! To request a catalog and to be added to our mailing list please send an email to XX@profashionhair.com or contact Customer Service at 614-333-1811.

Do you offer price adjustments?

Yes! If within 10 days of the original purchase date we offer a lower price, you may request a refund for the difference.

Do you offer price adjustments?

Yes! If within 10 days of the original purchase date we offer a lower price, you may request a refund for the difference.

Note: This does not apply to clearance items.

What if the item I want is back-ordered?

TBD.

Can I split payments across multiple payment methods?

Yes! Please contact customer service at 614-333-1811 for assistance.

How can I get support or assistance?

Profashion offers both live chat during normal operating hours (indicated by a “live chat available” button in the contact info) as well as over the phone support..

Can I review my order?

Yes! We love hearing from our customers. Visit www.profashionhair.com/reviews or to the specific product page to provide reviews and feedback.

How can I be notified of sales?

You can be notified of any sales or promotions by subscribing to our mailing list by clicking here.