US Mainland return policy
We at Profashion believe our styling tools are the best in the industry. However, if you're not fully satisfied with your purchase please contact customer service to discuss your questions or concerns. Our highly-trained representatives can provide detailed insights as well as additional education or training that frequently results in customers retaining their tools.
If you are still not completely satisfied with your tool you can return the used product in the original packaging and including all original parts:
- Within 60 days of the original purchase date for a full refund
- Between 60 and 90 days after the original purchase date, you can return your tool for a store credit
- Returns that are sent back without an RMA number will not be processed nor returned
Tools that were purchased more than 90 days from the requested return date will not be accepted for return.
Return Shipping Cost
You will be responsible for all shipping costs associated with all returns.
Return Merchandise Authorization RMA # is Required
A Return Merchandise Authorization (RMA) Number is required for all returns and may be obtained by contacting Customer Service at 614-333-1811 or firstname.lastname@example.org.
Important: Returns that are sent back without a RMA number will not be processed nor returned.
Hair Care Products
Profashion offers a 30 day money back guarantee on our entire hair care product line. If you are not completely satisfied with any products you may return:
- Unopened and Unused Products
- Within 365 days of the original purchase date for a full refund
- Opened and Used Products (Less than 25% Used)
- Within 30 days of the original purchase date for a full refund
- Between 30 and 60 days after the original purchase date, for a store credit
- After 60 days from the original purchase date opened and used products cannot be returned
All returned hair care products are subject to inspection and may be refused for return if found to have been, in our sole discretion, altered, tampered with or any other attempts to deceive or circumvent or take advantage of the return process.
For additional questions regarding the return of hair care products please contact Customer Service at 614-333-1811 or email@example.com.
- Obtain a Return Merchandise Authorization (RMA) Number by providing the original order number that was sent in the order confirmation email to Customer Service by contacting them at 614-333-1811 or firstname.lastname@example.org
- Using suitable shipping materials (e.g. sturdy box, shipping tape, etc.), pack all of the returnable items including the original packaging and all accessories, securely.
- Using any shipping service of your choice (e.g. UPS, USPS, FedEx, etc.), pay for the return shipping, including tracking, and have the package shipped back to: Profashion Inc
Attn: Returns Department
3099 E. 14th Ave, Columbus OH 43219
- Scan or take a picture of your shipment’s tracking number and send to Profashion via email at email@example.com
- Once received and inspected, your refund or credit will be processed within 2-3 business days.
Can I return an item box for refund?
Yes, you can return your unopened box within 365 days of purchase for a full refund. Refer to the Returns Section.
What if my return package is lost or not delivered to your warehouse?
Profashion doesn’t take responsibility for any lost return package. We always recommend our customers to use a service with some sort of tracking method to confirm receipt and the ability to file a claim through the shipping service.
What if I am missing some items or parts from my order?
If you are missing some items or parts from the package please contact customer care and we will send you the missing items or parts at no cost after some initial verification
How much time does it take to process my refund?
Once we have received your package it usually takes us 2-3 business to process your refund. Your financial institution or bank will take 5-7 days to reflect the refund, dependent on their internal processing times.
I don’t have the credit card used for my purchase anymore, how do I get a refund?
In the case you don’t have the same credit card used for the original purchase, we can either send you a check or e-transfer your refund after verification. This process could take 7-15 business days. We will only refund money to the same person (Billing Address), who placed the order.
If I received the product as a gift can I return it for a refund?
We only offer store credit for gift items. Please make sure you have the original invoice with you and call Customer service at 614-333-1811 to discuss any issues related to returns and refunds.
How do I return a defective product if it’s still covered under warranty?
Profashion products come with peace of mind warranty coverage for our customers. Generally, you can send any defective product back, within the warranty period, for a replacement. We have 2-3 years of warranty coverage on our products. Refer to the Warranty Section.
I’m an International customer (outside USA). Can I file a warranty claim?
Unfortunately, our product warranty only covers customers in the United States. We are unable to process warranty claims for our international customers due to international shipping, duties and other return complexities.
Can I buy an extended warranty?
Yes, you can buy an extended warranty adding an additional two more years onto the original warranty period for $59.99 within two years of the original date of purchase. Once you have extended the warranty, you may send any defective items in for evaluation or replacement.