5-Year Limited Warranty
Every Profashion product is salon grade and made with the highest quality materials. We stand behind our products and we back up our commitment by giving every product a 5 year warranty against any manufacture’s defect. Our limited 5 year warranty is activated after you register your product. You must register your product after 90 days from the day of purchase. The 5 year warranty covers manufactures defects only and not damage due to misuse or improper care of the product.
- Please make sure to register your product within 90 days from the date of purchase to activate your 5-Year Limited Warranty.
- Warranty Claims do not apply to items purchases made from an unauthorized internet sites or retailers.
Warranty Claims & Replacements
Under the 5-Year Limited Warranty you can make a warranty claim and obtain a replacement if the product has a munufacture's defect. The 5 year warranty covers manufactures defects only and not damage due to misuse or improper care of the product.
4 STEPS to Successful Warranty Claims:How to get make a Warranty Claim and get a replacement? In the rare case your product is defective.
STEP 1: Make sure the product is registered. After the day of purchase you have 90 days to register your product.
STEP 2: Send the defective product along with the following information:
Fill out the Warranty card that comes inside the box of your product.
A note describing the fault or problem with the product
Send a money order or certified check of $22.95 (Within first year of use), or $34.95 (After 2 years of use) to cover the Processing and Shipping & Handling and Exchange fee. Money order should be made out to: Profashion
Send a copy of your original receipt.
STEP 3: Ship us the product along with the previous requirements (copy of receipt, warranty form, brief note & money order).
- Ship to: PROFASHION Headquarters Atn: Warranty 3099 E. 14th Ave Columbus, OH 43219
STEP 4: You should receive your replacement product within 5 to 10 business days. Within this period of time we process your warranty claim, inspect the product for manufacture’s defects and ship the product to you.
*Note: Please be aware that if we inspect the product and the damage is not a manufacture’s defect, but is caused by misuse or improper care of the product, we cannot process the claim and your product will be returned to you
Online purchases made through Profashionhair.com are valid for a refund within 30 days from the ship date. All hair styling tools must be returned unused, undamaged and with original packaging, open box items may be subject to a 10% restocking fee. If our hair care products are not compatible with your hair, you can return them for a full refund within 30 days of receiving date. Please keep in mind return processing can take up to 10 days after return has been received. You will be notified through email when your refund has been processed. **Please note that any return shipping will be paid for by customer.**